If you have a warranty issue
The first step is to call our customer service staff @ 1-800-279-7115. Please be ready to provide your warranty # and date of purchase.
Damage occurring during transit
Damage due to poor packaging is covered under this warranty. Damage due to mishandled shipping is the responsibility of the freight carrier. Usually, mishandled freight will have some visible damage on the outside of the crating. In this case, a claim must be filed with the carrier upon arrival of the freight. Uniflex may assist you in this process.
Coverage during the first year
During the one-year period beginning upon receipt of your order, Uniflex will repair or replace all defective units. Arrangements will be made to have the product returned to Uniflex and a new or repaired product will be returned to you upon its completion. Uniflex may require you to assist in this process by getting the unit ready for pick-up. (Such as packing or boxing it)
Coverage during years two through five
Uniflex will repair or replace all defective units that are returned to Uniflexís facilities. Upon completion the new or repaired product will be returned to you at the expense of Uniflex.
Coverage during years six through ten
Uniflex will repair or replace all defective units that are returned to Uniflexís facilities. Upon completion of the new or repaired product, the customer will be required to pre-pay the returning freight.
Coverage after year ten
Uniflex will ship to you parts and instructions needed for repair. Or, the unit can be shipped to Uniflex for repair. The customer will be responsible for labor and return shipping upon completion of repair. The cost of repair parts is covered by the warranty.
Under all timelines
Uniflex will make every effort to complete repairs in a timely manner. Our production load and/or availability of materials may affect this. If at anytime the original materials or tooling is not available, Uniflex will match the repair parts as closely as possible.
All units returned for repair will be reviewed at Uniflexís discretion. If at anytime we find a unit that is not covered under warranty due to misuse or damage, an estimate for repair will be made and the customer will be contacted for approval. If the customer chooses not to go forward with repairs, they will still be required to pay for return shipping of product as Uniflex is unable to store them at itís facilities.
Uniflex takes pride in producing quality products. In the case of a unit being returned and found to have serious defects, Uniflex may choose to wave all freight and repair charges to the customer regardless of the timeline.